Kim Hoppe

President/CEO
KSH Consulting
USA
  • 39-K. Navigating Transition: The Providence Place Acquisition Story

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    39-K. Navigating Transition: The Providence Place Acquisition Story

    Providence Place, a retirement community in High Point, NC, faced a pivotal moment in January 2024 as it navigated the retirements of its chief executive officer and chief operating officer while grappling with financial challenges and initiating an acquisition process. This session will detail the 10-month journey leading to the community’s acquisition by EveryAge, a multi-site provider based in Newton, NC. Presenters will highlight the strategies, challenges, and lessons learned during the acquisition process and explore how collaboration, mission-driven leadership, and stakeholder commitment ensured a smooth transition for both organizations. They will offer advice on maintaining organizational stability during leadership transitions and financial challenges, fostering teamwork during an acquisition, and successfully linking two middle market organizations with complementary visions.

Jiri Horecky

CEO
European Ageing Network
Pargue 4, Czech Republic

Lingda Hou

Administrative Director, Wolk Center for Memory Health
Hebrew SeniorLife
Boston, MA, USA
  • 153-L. Addressing Labor Shortages and Respite Demand in a Single Program

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    153-L. Addressing Labor Shortages and Respite Demand in a Single Program

    The aging services sector faces two significant challenges: a nationwide shortage of home health aides and a growing demand for culturally competent respite care for individuals with dementia and their caregivers. This session will explore how Hebrew SeniorLife addressed both challenges through one innovative program. Representatives from the Boston-based housing and service provider will explain how their in-home respite care program trains students and young professionals interested in clinical careers to provide cognitive support and culturally competent care to older adults. Don’t miss this opportunity to learn about and replicate this workforce-building and caregiver-supporting model.

Debbie Howard

CEO
Senior Living Smart
Plymouth, MA, USA
  • 62-E. Boost Consumer Engagement with Thoughtful Website Design

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    62-E. Boost Consumer Engagement with Thoughtful Website Design

    Every senior living organization has a website that provides essential information about its programs and services to older adults and their caregivers. The most effective websites incorporate user-engagement features that enable prospective residents to navigate the site easily, find the information they need, and request additional details. This session will demonstrate how to design accessible and intuitive websites tailored to your target audiences. Presenters will draw on their experiences designing websites for senior living and affordable housing communities to provide actionable insights into web accessibility features, explain how to optimize content for users and search engines, and offer tips for designing intuitive navigation pathways. You’ll appreciate the impact of thoughtful web design on engagement and satisfaction.

Regina Hoyt

Executive Assistant
Lasell Village
Auburndale, MA, USA
  • 20-E. Every Voice: Creating Inclusive Senior Living Communities

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    20-E. Every Voice: Creating Inclusive Senior Living Communities

    Lasell Village in Newton, MA, is implementing a resident-driven, employee-engaged framework called “Every Voice” that fosters inclusion and belonging by integrating voices across generations, backgrounds, and identities. This session will describe how residents and team members of the life plan community worked together to embed belonging into daily life through inclusive policies, respectful dialogue, and change-oriented programming. Presenters will offer guidance to help you build a culture of inclusion that aligns with your organization’s values, engages community members, and measures progress. You’ll return home with the tools you need to ensure that your community reflects the richness of the world while it continues working toward a more diverse future.

Barbara Hughes Sullivan

Executive Director
Village to Village Network
St. Louis, MO, USA
  • 47-E. A Community-Based Partnership to Enhance Quality of Life

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    47-E. A Community-Based Partnership to Enhance Quality of Life

    Villages are nonprofit, community-based, grassroots organizations created by caring individuals to help older neighbors age in their homes and communities. Villages offer social and educational programs, health and wellness activities, technology coaching, and volunteer assistance with transportation and light home maintenance. This session will explore how villages and life plan communities collaborate and the benefits their affiliation offers both entities. Join representatives from several life plan communities and the 300-member Village to Village Network to learn how partnerships with villages can enhance a life plan community’s mission and growth. You’ll also hear about evidence-based programs that have enriched these partnerships.

Pascale Hulpiau

Head, Department of Health and Care
City of Ghent Public Services
Gent, Belgium
  • 136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    • Wednesday, November 05, 2025

    8:30 – 9:30 a.m.

    136-J. International Perspectives: Providing “Invisible” Care for Urban Older Adults

    Providers of public services for the ageing in the city of Ghent, Belgium, are taking steps to shift aged care back to local communities from large, centralized care settings. This session will explore how older adults, neighborhood residents, service providers, and policymakers in Ghent are coming together to investigate how providers might offer “invisible” aged care that fits seamlessly within the surrounding community. Their model would enable older people to live in staffed, small-scale houses near community centres offering additional amenities like green spaces, on-site grocery stores, restaurants, and childcare for neighborhood residents. Discover what it will take to implement a model that involves “giving care back to the community and bringing the community into care.”

Hayes Hunt

Partner
Cozen O’Connor
Philadelphia, PA, USA
  • 107-B. Crisis and Issue Management: Best Practices for Senior Living

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    107-B. Crisis and Issue Management: Best Practices for Senior Living

    The dynamic and high-stakes nature of senior living environments requires robust strategies for crisis and issue management. This session, designed for senior living executives and legal compliance professionals, will explore best practices for navigating scenarios that can threaten operational stability, reputational integrity, and regulatory compliance. Presenters will offer practical insights into managing crises, including data privacy breaches and ransomware attacks. Participants will engage in an interactive game-show-like format to address scenarios involving regulatory scrutiny, media pressure, and internal investigations. Learn how to minimize liability and safeguard organizational trust while preserving confidentiality in privileged communications, managing relationships with third-party vendors, and addressing allegations of workplace misconduct.

Greg Hunteman

President
Pi Architects, Inc.
Austin, TX
  • 133-G. Integrating Intergenerational Principles into Your Projects

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    133-G. Integrating Intergenerational Principles into Your Projects

    Intergenerational connections can enhance both the design and operation of senior living environments. This session will offer practical strategies to help you create meaningful and sustainable multigenerational environments that give owners, developers, and designers a competitive edge in today’s evolving market. Presenters will share a roadmap developed by the Joint Intergenerational Task Force convened by SAGE, AIA Design for Aging, and the Center for Health Design. They will unveil the task force’s new findings, case studies, and actionable strategies. You’ll gain valuable insights into the challenges you may encounter as you integrate intergenerational principles into your projects and operations. You’ll also gain strategies that can lead to successful outcomes.

Lindsay Hutter

Chief Strategy & Marketing Officer
Goodwin Living
Alexandria, VA, USA
  • 61-D. Master the Art of Storytelling to Shape the Media Narrative

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    61-D. Master the Art of Storytelling to Shape the Media Narrative

    Public relations professionals in aging services play two roles when sharing stories about their organizations with the media: they communicate relevant facts to reporters and assist those reporters in crafting compelling narratives that bring those facts to life. This session will introduce LeadingAge members to the art of storytelling. A panel of reporters and communications experts will help you understand journalistic concepts and public relations strategies. You’ll learn how to generate story ideas about your organization, pitch those ideas to the media, and engage with reporters. You’ll also gain tools and tactics to help you navigate damaging media storms or ride the exhilarating waves of favorable coverage.

Stuart Jackson

Executive Vice President
Greystone
Irving, TX, USA
  • 52-H. How to Identify Your Organization’s Growth Path

    • Tuesday, November 04, 2025

    3:00 – 4:00 p.m.

    52-H. How to Identify Your Organization’s Growth Path

    How do progressive organizations adapt to meet growing market demand? This session will explore two approaches. You’ll learn how a Florida-based single-site life plan community implemented a strategic growth plan to establish a satellite campus, and how a Tennessee-based multi-site organization’s growth strategy led it to expand an existing campus. While both growth initiatives were similar, each organization employed unique strategies to achieve its goals. Presenters will guide you in formulating key questions to ask yourself, your board, and other stakeholders when developing market-based, mission-aligned growth strategies. You’ll also learn how market analysis, vision setting, and strategic repositioning contribute to successful growth. Don’t miss this opportunity to identify your organization’s growth path.

Joe Jasmon

CEO
American Healthcare Management Group
Fruit Cove, FL, USA
  • 128-D. Weathering the Storm: Resilient Senior Living Design

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    128-D. Weathering the Storm: Resilient Senior Living Design

    Well-designed senior living communities provide a valuable and reassuring sense of stability to residents and team members. However, those feelings of security can be threatened, sometimes in an instant, by natural or human-made disasters that disrupt daily life and damage or destroy buildings. This session will showcase practical building design and emergency preparedness strategies to help your organization prepare for, adapt to, endure, and recover from adverse events. Presenters will familiarize you with the fundamental principles of resilient building design and guide you through proven methods to safeguard occupants and structures from natural disasters. They will also examine how evolving building codes, insurance requirements, and other factors influence resilient design.