Glen Lewis

CEO
RoseVilla
Portland, OR
  • 27-D. Build a Better Board with Better Meetings

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    27-D. Build a Better Board with Better Meetings

    Keeping senior living board members aligned can be challenging in this age of competing priorities. Many boards struggle with fragmentation, uneven engagement, or unfocused conversations, even as organizational leaders face unprecedented challenges. During this session, you’ll learn how to build a more effective board by designing meetings that surface the right insights, promote shared understanding, and encourage strategic questions. Discover how to reinforce the board’s strategic focus between meetings, frame discussions during meetings, and avoid having to reset the conversation every quarter. Here’s your chance to get everyone on the same page and keep them there as your organization’s operating landscape evolves.

Mimi Lewis

R3 Program Director
Simon C. Fireman Community
Randolph, MA
  • 13-A. Building Trust and Belonging in Diverse Housing Communities

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    13-A. Building Trust and Belonging in Diverse Housing Communities

    As the older population becomes more diverse, resident services teams in affordable senior housing must adapt to meet a wide range of needs. This session will focus on a housing-based services model that provides care coordination, referrals, and on-site programming across 17 diverse housing communities. Presenters will outline the program’s features, discuss the team’s challenges and strategies for supporting culturally and linguistically diverse residents, and share lessons learned. A multilingual wellness coordinator will explain how cultural norms, religious practices, and communication preferences shape her daily interactions with residents. You’ll gain strategies to strengthen trust, communication, and quality of life across diverse senior housing populations.

Grace Li

CEO
On Lok
San Francisco, CA
  • 46-F. Bringing PACE to Affordable Housing: Benefits and Approaches

    • Monday, October 26, 2026

    4:30 – 5:30 p.m.

    46-F. Bringing PACE to Affordable Housing: Benefits and Approaches

    Are you struggling to meet the complex medical and social needs of residents in your standalone affordable housing community? The Program of All-Inclusive Care for the Elderly (PACE) may offer a solution. PACE enables older adults to age safely in the community by providing comprehensive medical care, social services, and care coordination. During this session, you’ll hear from On Lok, which founded the PACE model, and from On Lok PACEpartners, which guides housing providers interested in launching and scaling their own PACE programs. Presenters will explain the PACE approach and its benefits for housing residents. They’ll also outline strategies for co-locating PACE with housing and share a framework to help you begin your PACE exploration.

Rob Liebreich

President & CEO
Goodwin Living
Alexandria, VA
  • 107-K. Immigration Policy: A Key to Mission-Driven Aging Services

    • Wednesday, October 28, 2026

    10:00 – 11:00 a.m.

    107-K. Immigration Policy: A Key to Mission-Driven Aging Services

    Immigration policy has become increasingly important to aging services providers, shaping both the immediate availability and the long-term sustainability of the caregiving workforce. This session will feature a panel presentation and an interactive exchange that explore immigration’s key role in helping providers meet the service and support needs of older adults. Presenters will examine how immigration policy affects providers’ ability to attract and retain essential caregiving talent. They’ll also explore specific policies that could help address current and future workforce needs. You’ll leave this session equipped with strategies to make your immigration-related advocacy as effective as possible.

Donald Lilly

CEO
Still Hopes
West Columbia, SC
  • 42-D. Underdog Strategies for Single-Site Life Plan Communities

    • Monday, October 26, 2026

    8:30 – 9:30 a.m.

    42-D. Underdog Strategies for Single-Site Life Plan Communities

    To affiliate u2026 or not to affiliate? That is the question many single-site life plan communities are asking. This session will appeal to mavericks who prefer to remain independent yet recognize they must improve at every level to thrive in a consolidating market. Leaders from successful single-site communities will share how they resisted affiliation by strengthening operations, culture, and finances. They’ll also recommend strategies to keep communities stable and future-ready. Whether you’re committed to independence or considering affiliation, this session will offer fresh perspectives on how a strong single-site brand can enhance market perception, attract mission-aligned staff, and build trust among residents, prospects, and referral sources.

Benjamin Little

Strategic Relationship Specialist
McKesson Medical-Surgical
Richmond, VA
  • 3-C. Unlocking the Power of Interoperability

    • Sunday, October 25, 2026

    4:30 – 5:30 p.m.

    3-C. Unlocking the Power of Interoperability

    As the country’s healthcare system becomes more interconnected, the need for interoperable data exchange across care settings has never been more critical. Yet interoperability is often hindered because its meaning and benefits are unclear to the providers who could gain the most from it. This session will clear up the confusion. Presenters will demonstrate the practical advantages of interoperability and help you assess your organization’s readiness to implement it. They’ll also offer practical strategies for connecting data systems, enabling seamless data exchange with other care settings, and supporting integrated workflows. You’ll learn how one organization used interoperability to transform its operations, boost staff morale, and strengthen referral networks.

Rachel Little

Vice President, Health and Wellbeing
EverTrue
Saint Louis, MO
  • 36-A. Building In-Home Services through Acquisition and Innovation

    • Sunday, October 25, 2026

    1:00 – 2:00 p.m.

    36-A. Building In-Home Services through Acquisition and Innovation

    Many providers of aging services are interested in new ways to deliver high-quality support in the home, especially for middle-market consumers. This session will explore how one multisite sponsor of affordable housing and life plan communities expanded its at-home services through a strategic mix of acquisitions, program innovation, and affiliations with home and community-based service providers. Presenters will also highlight two new programs they designed to serve life plan community residents and the broader community: a concierge care navigation and coaching service, and an at-home support program for older adults with incomes just below traditional private-pay thresholds. Gain concrete ideas for building or expanding scalable in-home services to serve current residents and the price-sensitive middle market.

Teri Lock

Senior VP of Revenue, Pacific Retirement Services
Pacific Retirement Services
Medford, OR
  • 61-B. Let Current Residents Help You Identify Future Residents

    • Sunday, October 25, 2026

    2:45 – 3:45 p.m.

    61-B. Let Current Residents Help You Identify Future Residents

    Life plan communities seeking new feeder markets beyond their local area need look no further than their own residents to identify ideal prospects. In this session, a panel of marketing experts will explain how a multisite senior living organization partnered with a marketing agency to improve outreach to local consumers and reach qualified prospects beyond its immediate area. Presenters will describe how the organization’s marketing team used information about current residents including their affiliations and personal passions to conduct targeted outreach to prospective residents with similar interests. You’ll learn how to boost lead quality by crafting innovative strategies to reach prospects seeking a new home where they genuinely belong.

Rob Love

President & CEO
Love & Company, Inc.
Frederick, MD
  • 71-J. How to Succeed Even When Expansion Presales Disappoint

    • Wednesday, October 28, 2026

    8:30 – 9:30 a.m.

    71-J. How to Succeed Even When Expansion Presales Disappoint

    A solid reputation, high occupancy, and a long waitlist won’t guarantee presales success for your next major expansion. That’s the lesson of this session, which will tell the story of a successful life plan community whose expansion stalled unexpectedly. Instead of giving up, the organization retrenched to update its brand, reposition all lead generation materials, and turbo charge sales. The retrenching culminated with a three-month plan to reach its financing goals. Representatives from the community and the firm will discuss how they assessed the root causes of underperformance, developed collaborative action plans aligned with financial goals, refreshed the community’s brand to showcase its unique selling points, and made other adjustments and tough decisions. This cautionary tale with a happy ending could help you succeed in the face of future disappointments.

Eric Luster

Chairman
Waymark Gardens
Glendale, AZ
  • 8-H. Can Technology Improve Health Outcomes in Senior Housing?

    • Tuesday, October 27, 2026

    3:00 – 4:00 p.m.

    8-H. Can Technology Improve Health Outcomes in Senior Housing?

    The future of senior housing depends on its ability to support residents’ health through rigorous data collection and analysis, accurate measurement of health outcomes, and responsible use of artificial intelligence (AI). This session will showcase how an affordable senior housing community used data from three interventions telehealth, AI-enhanced fall detection, and remote patient monitoring to help residents manage chronic diseases, avoid emergency transfers, and improve access to services. Presenters will show you how to capture data and build dashboards so clinical and operational teams can track residents’ health and take timely action. You’ll learn to evaluate AI tools for safety and bias and to establish practices that ensure consent, privacy, and transparency.

Jim Lydiard

Founder and CEO
Centered Care
Atlanta, GA
  • 52-I. Jump-Start Holistic Wellness with Part B Medicare

    • Tuesday, October 27, 2026

    4:30 – 5:30 p.m.

    52-I. Jump-Start Holistic Wellness with Part B Medicare

    In 2024, Medicare added new fee-for-service codes to address health-related social needs and to cover services that help beneficiaries navigate the healthcare system. The new Part B codes may create payment opportunities for services you already offer at no charge. This session will outline the components and benefits of holistic wellness programs and explain how they improve health outcomes for residents and clients. Presenters will describe Part B programs that cover holistic wellness services and identify innovative technologies and practices that support service delivery. You’ll take home summaries of all relevant Part B programs, a pro forma revenue calculator for Part B income, and samples of assessments and care plans.

Donald Macaskill

Chief Executive
ScottishCare
Glasgow Prestwick Airport
  • 150-P. GAN Summit: Age Readiness: A Global Imperative

    • Saturday, October 24, 2026

    9:00 a.m. – 5:00 p.m.

    150-P. GAN Summit: Age Readiness: A Global Imperative

    Join innovators, policymakers, researchers, and service providers for this full-day summit exploring how to build societies ready for longevity. The program will feature global perspectives and cross-disciplinary dialogue to help participants challenge traditional assumptions about ageing, explore emerging innovations and best practices, and identify opportunities to prepare organizations, communities, and societies for the realities and possibilities of demographic change. Don’t miss this opportunity to join colleagues from around the world as they explore innovative approaches to supporting lifelong wellness, creating age-ready environments, harnessing technology to transform the aging experience, sustaining high-quality care through workforce development, and advancing the policy changes needed to shape aging-friendly communities.