Amanda Oberg

LivWell Program Manager – Affordable Housing
Springpoint Senior Living
Wall Township, NJ
  • 101-A. Health & Wellness Programming in Affordable Housing

    • Sunday, October 27, 2024

    1:00 – 2:00 p.m.

    101-A. Health & Wellness Programming in Affordable Housing

    Residents of subsidized senior housing communities are at high risk for poor health outcomes and functional challenges due to their low incomes, advanced ages, and racial and ethnic diversity. This session will present an alternative. Presenters will share research showing that health and wellness programming activities in affordable housing communities can improve quality of life and enhance the ability of residents to perform activities of daily living. Representatives from three LeadingAge provider organizations will offer an overview of affordable housing-based programs that connect residents with education, technology, programming, and community resources. Presenters will provide guidance on program startup, implementation, and performance tracking and explore how to ensure that program models meet specific community needs.

Lynda Olinski

CFO
Greencroft Communities
Goshen, IN
  • 65-G. Managing Tension Points: Strategic Planning in a Multisite System

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    65-G. Managing Tension Points: Strategic Planning in a Multisite System

    Strategic planning can be a complex undertaking for any aging services organization. But it is even more demanding for multisite and multistate organizations with matrix-based management systems. This session will present a case study of Greencroft Communities in Goshen, IN. This multisite organization developed a 10-year strategic vision to align all its campus teams around the same mission, vision, values, and strategic priorities. Presenters will focus on how a strategic planning process can effectively manage the tension points within matrix-based management systems and how leadership teams can engage and involve cross-disciplinary teams, campus boards, and the system board in balancing the needs and demands of the local campus communities with broader corporate priorities.

Nara Oliveira

Quality, Regulatory and Compliance Coordinator
Good Shepherd Community Care
Newton, MA
  • 133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    133-J. Why It’s Critical to Understand Your Hospice CAHPS Score

    The Centers for Medicare & Medicaid Services (CMS) uses the Consumer Assessment of Healthcare and Provider Assessments & Systems (CAHPS) survey to share the star ratings of hospice providers with the public. Because star ratings are a relatively recent phenomenon in the hospice sector, it’s essential for hospice providers to better understand these data points and how the public views them. During this session, the presenters will explain the tools CMS uses to identify quality hospice care, offer tips for making quality data seem less daunting, and share strategies for improving quality scores and star ratings. Learn how to view star ratings as an opportunity for your hospice to grow, learn, improve patient experience, and ensure quality care.

Kelly Ornberg

Executive Strategy Consultant
Oakmont Senior Living
Irvine, CA
  • 76-C. Drive Occupancy with Journey-Based Sales Enablement

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    76-C. Drive Occupancy with Journey-Based Sales Enablement

    Sales enablement is a strategic approach that uses information, tools, and relevant content to help sales teams sell more effectively. This session will illustrate why it’s essential for multisite aging services organizations to develop and implement an intentional sales enablement strategy focusing on the customer experience. Presenters will share best practices for providing high-value content that supports the customer journey at all phases and improves conversion using a playbook that can be assessed, measured, and optimized over time. Learn how to increase occupancy by building monthly content calendars focused on topics that will motivate your audiences, targeting marketing efforts to influencers like adult children, and using owned, earned, and paid media to create an ideal inbound experience for prospective residents.

Mark Oswanski

Vice President
Hampden Park Capital & Consulting, LLC
Longmeadow, MA
  • 95-H. Developing New Section 202 Housing: A Primer for Providers

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    95-H. Developing New Section 202 Housing: A Primer for Providers

    Looking for ways to develop affordable housing through the U.S. Department of Housing and Urban Development’s Section 202 program? Then this session is for you. A financing expert and housing consultant will walk you through the Section 202 application process, explain scoring criteria, review estimated timelines, and examine the variety of financing sources that can come together to fill out a project’s capital stack. Presenters will pay special attention to the benefits of combining Federal Housing Administration-insured 221(d)(4) debt with a new Section 202 Capital Advance and the importance of the RAD for PRAC Conversion program in structuring new Section 202 developments. Learn how owners and developers have used the Preservation Rent Increase to overcome gaps in funding or reduce deferred developer fee requirements.

Michelle M Pandolfi

Executive Director, Thrive at Home
Whitney Center, Inc.
Hamden, CT
  • 43-D. How to Lead Your Organization Through Polarizing Situations

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    43-D. How to Lead Your Organization Through Polarizing Situations

    Effective decision-makers in aging services recognize that diverse perspectives can help their organizations navigate the complex challenges they face. In this session, coaches from the LeadingAge Connecticut Leadership Academy will define contrasting yet interrelated viewpoints called polarities that leaders must recognize and manage so they can foster a resilient culture in their organizations. Presenters will show you how to lead your teams through polarizing situations by inviting opposing perspectives and outcomes. Learn how to use polarities to manage opposing forces, make effective decisions, and welcome diversity of thought. You’ll return home with a new appreciation for the inherent complexity of issues and the value of balancing multiple perspectives.

  • 54-B. Expand Your Mission and Market with Continuing Care at Home

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    54-B. Expand Your Mission and Market with Continuing Care at Home

    Continuing Care at Home (CCaH) offers the services of a life plan community to older adults while they live independently in their own homes. Providers of aging services have long worried that CCaH programs could dissuade older adults from moving to a life plan community. Those concerns will be eased during this session when representatives of three life plan communities describe how CCaH helped them expand their mission, grow their market territory, and increase their revenue diversification. You’ll gain valuable guidance to help you use the CCaH model to serve older adults who remain at home, motivate waitlist prospects to commit to your organization, and attract a younger, more diverse population to your life plan community.

Frankie Pane

President, GSI
Transforming Age
Bellevue, WA
  • 19-F. Are You Ready to Develop an Active Adult Community?

    • Monday, October 28, 2024

    4:30 – 5:30 p.m.

    19-F. Are You Ready to Develop an Active Adult Community?

    Active Adult communities are quickly emerging as the new frontier in aging services. This session will examine the business case for these 55+ developments, which offer resort-type amenities, social activities, and a range of housing options, from stand-alone residential products with no services to integrated developments featuring an extensive care network. Presenters will share research, benchmarking data, and a cross-market perspective as they explore opportunities for established care providers to develop Active Adult communities alone or in partnership with outside developers. Get tips on designing the site, buildings, and residential units for an Active Adult community that will appeal to a new generation of older adults.

Kelly Papa

CEO/President
Duncaster
Bloomfield, CT
  • 43-D. How to Lead Your Organization Through Polarizing Situations

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    43-D. How to Lead Your Organization Through Polarizing Situations

    Effective decision-makers in aging services recognize that diverse perspectives can help their organizations navigate the complex challenges they face. In this session, coaches from the LeadingAge Connecticut Leadership Academy will define contrasting yet interrelated viewpoints called polarities that leaders must recognize and manage so they can foster a resilient culture in their organizations. Presenters will show you how to lead your teams through polarizing situations by inviting opposing perspectives and outcomes. Learn how to use polarities to manage opposing forces, make effective decisions, and welcome diversity of thought. You’ll return home with a new appreciation for the inherent complexity of issues and the value of balancing multiple perspectives.

Leslie Parker

Director of Environmental Services
Wake Robin
Shelburne, VT
  • 90-C. Saving the Planet One Life Plan Community at a Time

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    90-C. Saving the Planet One Life Plan Community at a Time

    Wake Robins, a life plan community in Shelbourne, VT, is committed to nurturing and protecting the environment. This session will provide an overview of how the community lives out that commitment in its daily operations and through resident engagement committees promoting climate change awareness. Presenters will showcase the community’s earth-friendly groundskeeping practices, which emphasize the use of native plants, herbicide-free care, a comprehensive forestry plan, and electric lawn maintenance. They’ll share the results of the Flexible Load pilot program Wake Robins is implementing with its local electric company and its strategies to reduce food waste through composting and biodigesters. You’ll hear about the community’s success stories, challenges, and lessons learned on its journey to environmental sustainability.

Brian Parks

Assistant Executive Director
Westminster Point Pleasant
Bradenton, FL
  • 102-B. Helping Residents Manage Mental Health Challenges Across Settings

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    102-B. Helping Residents Manage Mental Health Challenges Across Settings

    Providers of aging services across the continuum strive to address the needs of residents who live with untreated mental health and substance use conditions. This session will highlight how Westminster Communities of Florida is helping residents manage these conditions. Representatives of that organization will be on hand to review statistics showing the enormous challenges facing older adults in need of mental health support. They will demonstrate how strong metrics, data sharing, and collaboration can strengthen resident health and well-being outcomes in nursing and assisted living settings and how housing professionals with limited resources can support residents experiencing ongoing or acute mental health crises. Learn how these interventions can improve team member and resident satisfaction and the bottom line.

Jennifer Parks

Director of Service Coordination
AHEPA Management Company
Fishers, IN
  • 144-G. Enhancing Quality through Teamwork in Affordable Housing

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    144-G. Enhancing Quality through Teamwork in Affordable Housing

    Working in subsidized senior housing communities is most rewarding when all the community’s team members pull in the same direction. Unfortunately, this teamwork doesn’t always come naturally due to restraints and restrictions imposed by the U.S. Department of Housing and Urban Development. During this session, representatives of AHEPA Senior Living in Fishers, IN, will share their secret for improving teamwork between a housing community’s property management and service coordination teams. Presenters will explain how to establish healthy communication and working relationships across these teams by setting clear boundaries, being supportive, and fostering understanding. Discover the rewards and benefits of teamwork, explore the need for confidentiality in communications about residents, and review approaches you might take to resolving difficult situations.

Dana Parsons

Vice President & Legislative Counsel
LeadingAge Virginia
Glen Allen, VA
  • 119-B. Life Plan Community Update

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    119-B. Life Plan Community Update

    Two influential forces drive legislative activities in life plan community oversight: consumer advocacy groups and LeadingAge. Working closely with its state partners, LeadingAge proactively tracks legislative and consumer advocacy activities and supports efforts to protect life plan communities and the older adults they serve. This session will provide a thorough review of current state and federal activities related to life plan communities. An expert panel will discuss the implications of these activities for providers, explore the role that LeadingAge and its state partners are taking to influence those activities, and look ahead to anticipate strategic preparations that must take place now to secure the life plan community model for the future.