Andy Miller

Senior Vice President, AARP Innovation Labs
AARP
Washington, DC, USA
  • 1-A. Smart Living Showcase: Bringing Technology to Senior Living

    • Sunday, November 02, 2025

    1:00 – 2:00 p.m.

    1-A. Smart Living Showcase: Bringing Technology to Senior Living

    Imagine owning a television that uses artificial intelligence to provide social connection. You might want eyeglasses that provide real-time captions of your conversations, or a scale that assesses your risk of falling. These and other technology solutions are displayed in a Smart Living Showcase, developed by Asbury Communities in collaboration with the AgeTech Collaborativeu2122 from AARP. Attend this session for an eye-opening overview of how the showcase is helping Asbury investigate emerging technologies and understand older adults’ preferences and readiness to embrace technology. Presenters will guide you through the showcase’s collection, offer tips for implementing technology solutions in senior living, and discuss the impact of technology innovation on market perception and sales.

Mohini Mishra

VP, Senior Communities
Selfhelp Community Services
New York, NY, USA
  • 145-E. How a Trauma-Informed Approach Can Promote Workforce Wellness

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    145-E. How a Trauma-Informed Approach Can Promote Workforce Wellness

    Many older Americans will experience at least one traumatic event that affects their physical, mental, and social health. This session will propose that trauma also affects the people who care for older adults, and that a person-centered, trauma-informed (PCTI) approach can enhance the health and well-being of these caregivers. Presenters will describe the implementation of PCTI, highlight the model’s potential to improve workforce wellness, and offer solutions to reduce staff vacancies, decrease turnover, and attract new talent. You’ll take home practical tips for integrating PCTI principles into organizational policies and procedures that benefit team members, care recipients, family caregivers, volunteers, and organizations providing care.

Susie Mix

President/CEO
Mix Solutions, Inc.
Fountain Valley, CA, USA
  • 84-I. Ease the Financial Pressure of Medicare Advantage Contracts

    • Tuesday, November 04, 2025

    4:30 – 5:30 p.m.

    84-I. Ease the Financial Pressure of Medicare Advantage Contracts

    Almost half (48%) of all Medicare Part A spending went to Medicare Advantage plans in 2023. Yet, providers of aging services typically received payments from these plans that were consistently lower than the direct payments they obtained from the Centers for Medicare & Medicaid Services. This session will help you alleviate the financial pressures your organization may face due to its Medicare Advantage contracts. Presenters will share a straightforward process to maximize Medicare Advantage reimbursements by effectively managing each resident’s case and accurately billing each health plan. You’ll discover critical operational and financial strategies to help you achieve long-term success as Medicare Advantage contracts become a permanent part of the payer landscape.

Rohan Mohanty

Associate
Cozen O’Connor
Philadelphia, PA, USA
  • 107-B. Crisis and Issue Management: Best Practices for Senior Living

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    107-B. Crisis and Issue Management: Best Practices for Senior Living

    The dynamic and high-stakes nature of senior living environments requires robust strategies for crisis and issue management. This session, designed for senior living executives and legal compliance professionals, will explore best practices for navigating scenarios that can threaten operational stability, reputational integrity, and regulatory compliance. Presenters will offer practical insights into managing crises, including data privacy breaches and ransomware attacks. Participants will engage in an interactive game-show-like format to address scenarios involving regulatory scrutiny, media pressure, and internal investigations. Learn how to minimize liability and safeguard organizational trust while preserving confidentiality in privileged communications, managing relationships with third-party vendors, and addressing allegations of workplace misconduct.

Joan Monin

Associate Professor
Yale University School of Public Health
New Haven, CT, USA
  • 103-K. Create Your Own Dementia Positive Community

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    103-K. Create Your Own Dementia Positive Community

    Towns and villages across the nation can transform society’s current narratives about dementia by fostering acceptance and inclusion of residents with lived experience. This session will highlight how the town of Southington, CT, is achieving this goal through a partnership with Yale University and LiveWell, a nonprofit organization dedicated to promoting inclusion of individuals living with dementia. Presenters will describe how the partners pioneered the Dementia Positive model, which sparks meaningful dialogue among diverse stakeholders and implements innovative solutions focused on cognitive health, prevention, and early intervention. You’ll leave feeling inspired and equipped with practical strategies for creating your own Dementia Positive Community with help from individuals with lived experiences, families, professionals, and community members.

Sara Montalto

VP, Strategic Services
Love & Company, Inc.
Frederick, MD, United States
  • 55-K. Finding New Places Where Your Organization Can Grow

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    55-K. Finding New Places Where Your Organization Can Grow

    Growth is the most effective strategy for nonprofit organizations seeking long-term sustainability in the senior living sector. But where should you establish a new project, and which senior living offering will best meet the needs of older adults in your chosen locale? This session will help you tackle the formidable task of identifying and prioritizing new locations where your organization can grow. Presenters will guide you to think strategically about potential sites for new growth and show you how to use data tools to prioritize where to conduct detailed site searches and market analyses. You’ll also learn to leverage market-driven information to select the type of project most likely to succeed in your chosen area.

James Hunter Moore

Interim President & CEO
Swiss Village, Inc.
Berne, IN, USA
  • 31-E. Engage Residents as Partners to Help Your Community Thrive

    • Monday, November 03, 2025

    3:00 – 4:00 p.m.

    31-E. Engage Residents as Partners to Help Your Community Thrive

    Are you looking to enhance your community’s operations, reduce costs, and attract new residents? This session will help you enlist your most effective allies the older adults living in your community to support this effort. Presenters will demonstrate how to achieve lasting success by creating a living environment that inspires resident enthusiasm for your community’s mission. That enthusiasm can spur authentic resident advocacy and resident-driven initiatives that will help enhance your community’s vitality, cultivate meaningful connections, and generate heartfelt word-of-mouth referrals. Discover how to engage residents as active partners in improving service delivery, optimizing costs, and fostering a positive community image.

Kim Moore

CFO
Butterfield Trail Village
Fayetteville, AR, USA

Arick Morton

CEO
NIC MAP
Raleigh, NC, USA
  • 50-G. The Senior Living Imperative: Prepare for Sustained Growth

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    50-G. The Senior Living Imperative: Prepare for Sustained Growth

    Senior living providers are experiencing unprecedented demand for housing and services from a changing consumer base. Providers can respond most effectively by identifying and capitalizing on new growth opportunities. During this session, experts from the National Investment Center for Seniors Housing & Care, NIC MAP, and Greystone will discuss relevant analytics and research findings related to market absorption, occupancy rates, and revenue growth in the senior living sector. Presenters will identify markets poised for expansion, help you assess financial performance and growth opportunities, and show you how to act on data trends and market dynamics to prepare your organization for sustainable growth. You’ll acquire the tools and insights to transform today’s market complexities into tomorrow’s successes.

Anne Moses

Vice President
Next Level Senior Advisors
Oklahoma City, OK, United States

Anne Moses

Vice President
Next Level Senior Advisors
Oklahoma City, OK, USA
  • 59-C. How Important are Placement Agencies to Your Marketing Program?

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    59-C. How Important are Placement Agencies to Your Marketing Program?

    Placement agencies can help senior living communities attract new residents. They can also serve as a valuable resource to older adults seeking housing, services, and supports. How can providers evaluate an agency to ensure it shares their values and goals? This session will help you answer that question. Presenters will examine the influence of placement agencies on the senior living sector, the benefits and drawbacks of using these agencies, and strategies for establishing mutually beneficial partnerships with them. A panel representing placement agencies and providers will discuss common challenges related to agency fees, competition, market dynamics, transparency, and resident choice. Discover how to effectively collaborate with placement agencies to streamline the referral process and increase your occupancy rate.

Scott Motyka

CEO
Covenant Health Network
Phoenix, AZ, USA
  • 3-B. Remote Monitoring: Transforming Care Across the Continuum

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    3-B. Remote Monitoring: Transforming Care Across the Continuum

    Remote patient monitoring (RPM) technologies can transform care delivery across the continuum. This session will showcase two types of RPM devices: contactless devices that track key clinical indicators like heart rate and respiratory changes, and connected devices like blood sugar monitors, blood pressure monitors, pulse oximeters, and digital scales that collect vitals remotely. Presenters will explain how these technologies help prevent health complications and unnecessary emergency room visits by sending data to remote clinicians who can follow up with care teams as needed. Discover how RPM technology can help your organization reduce staff burden and improve resident/patient (and family) satisfaction. You’ll gain practical insights for selecting and deploying RPM solutions in your community.