Mary Tangeman

Chief Operating Officer
Marketing Essentials, LLC
New Bremen, OH, USA
  • 58-B. Communicating Through Change: Marketing Your Acquisition

    • Sunday, November 02, 2025

    2:45 – 3:45 p.m.

    58-B. Communicating Through Change: Marketing Your Acquisition

    Marketing and communication can’t pause when your organization begins preparing for an acquisition. Quite the opposite! This session will demonstrate how your organization’s marketing team can effectively navigate a change in ownership by ensuring that communication and marketing messages remain ongoing, clear, carefully worded, and reassuring to all stakeholders. Presenters will teach you how to maintain customer trust, brand strength, and market momentum by positioning your organization’s acquisition as a strategic growth opportunity. You’ll learn essential lessons to help you develop a strategic marketing plan that effectively engages stakeholders as you promote your company’s acquisition.

Tom Taylor

Chair of the Website Committee
Kendal at Oberlin
Oberlin, OH, US
  • 14-K. What’s Best for All? Making Inclusive Technology Decisions

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    14-K. What’s Best for All? Making Inclusive Technology Decisions

    Technology adoption can be more challenging when senior living residents and staff feel disconnected from the process of selecting and implementing suitable high-tech platforms. Kendal at Oberlin tackled this challenge by incorporating resident input into every stage of its technology selection and implementation process. This session will provide an overview of how the organization’s collaborative model empowered residents while ensuring the chosen platform met their unique needs. You’ll gain tools to ensure that your new technology enhances your community’s quality of life, improves resident engagement and satisfaction, streamlines operations, and sets the stage for future technology upgrades. Discover practical strategies for promoting inclusive decision-making and leveraging resident feedback while implementing technology.

Lea Tessitore

Director, Strategy and Partnerships
TFA Analytics
Vancouver, WA, USA
  • 122-K. Paying for Palliative Care: Hopeful News from the States

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    122-K. Paying for Palliative Care: Hopeful News from the States

    An older adult with serious illnesses can benefit greatly from palliative care. Unfortunately, inadequate or nonexistent Medicaid payments restrict beneficiaries’ access to these services and prevent providers from delivering the support older adults need. This session will provide some hope for patients and providers. Presenters will explain how Medicaid agencies across the country are working to create and implement statewide benefits for palliative care by employing value-based payment and bundled payment models to increase reimbursement rates. You’ll discover how paying for palliative care can lead to better and more equitable care, improved quality of life, and better outcomes for Medicaid recipients and their families.

Moha Thakur

Public Policy Manager
National Housing Trust
Washington, DC, USA
  • 123-L. Seeking Tax Credit Funding? Study Your State’s Allocation Plan

    • Wednesday, November 05, 2025

    11:30 a.m. – 12:30 p.m.

    123-L. Seeking Tax Credit Funding? Study Your State’s Allocation Plan

    The Low-Income Housing Tax Credit (LIHTC) program is the most significant federal source of financing for affordable housing. Join this interactive session led by the National Housing Trust and 2Life Communities to learn about the tax credit program and gain insights into how your state’s Qualified Allocation Plan (QAP) outlines the criteria and priorities used to guide the selection of affordable senior housing projects for LIHTC funding. Presenters will draw on the National Housing Trust’s forthcoming examination of 53 allocation plans to explore how states are adapting their QAPs to meet the need for affordable senior housing. You’ll learn to leverage your state’s QAP to build, preserve, and protect affordable, climate-ready senior housing.

Brad Thie

EveryAge Board Chair
EveryAge
Newton, NC, US
  • 39-K. Navigating Transition: The Providence Place Acquisition Story

    • Wednesday, November 05, 2025

    10:00 – 11:00 a.m.

    39-K. Navigating Transition: The Providence Place Acquisition Story

    Providence Place, a retirement community in High Point, NC, faced a pivotal moment in January 2024 as it navigated the retirements of its chief executive officer and chief operating officer while grappling with financial challenges and initiating an acquisition process. This session will detail the 10-month journey leading to the community’s acquisition by EveryAge, a multi-site provider based in Newton, NC. Presenters will highlight the strategies, challenges, and lessons learned during the acquisition process and explore how collaboration, mission-driven leadership, and stakeholder commitment ensured a smooth transition for both organizations. They will offer advice on maintaining organizational stability during leadership transitions and financial challenges, fostering teamwork during an acquisition, and successfully linking two middle market organizations with complementary visions.

Amy Thomas

Vice President Home Care
Selfhelp Community Services
New York, NY, US
  • 147-G. Designing Home Care Roles to Better Support Workers and Clients

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    147-G. Designing Home Care Roles to Better Support Workers and Clients

    Direct care professionals are essential to long-term care, yet this workforce faces persistent challenges, including high turnover, low wages, and limited career advancement opportunities. This session will introduce a Universal Worker framework that enhances job quality and client outcomes by providing direct care professionals with advanced roles. Representatives from PHI, a national workforce organization, will describe one such role: a Care Integration Senior Aide (CISA) who observes, documents, and reports clients’ clinical conditions to their care team. Home care providers will explain how they partnered with PHI to implement the CISA role. Discover how to use the Universal Worker framework and CISA role to transform workforce challenges into opportunities that ensure sustainable, high-quality care delivery.

Andrea Thomas

Associate Executive Director of Home Care
Sunnyside Community Services
Long Island City, NY, United States
  • 147-G. Designing Home Care Roles to Better Support Workers and Clients

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    147-G. Designing Home Care Roles to Better Support Workers and Clients

    Direct care professionals are essential to long-term care, yet this workforce faces persistent challenges, including high turnover, low wages, and limited career advancement opportunities. This session will introduce a Universal Worker framework that enhances job quality and client outcomes by providing direct care professionals with advanced roles. Representatives from PHI, a national workforce organization, will describe one such role: a Care Integration Senior Aide (CISA) who observes, documents, and reports clients’ clinical conditions to their care team. Home care providers will explain how they partnered with PHI to implement the CISA role. Discover how to use the Universal Worker framework and CISA role to transform workforce challenges into opportunities that ensure sustainable, high-quality care delivery.

Brittney Thoreson

Vice President of Strategy and Development
Vivie
Alexandria, MN, US
  • 129-D. The Built Environment: A Tool for Preventing Falls

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    129-D. The Built Environment: A Tool for Preventing Falls

    Senior living providers have an obligation to protect residents and staff from falls while helping them maintain their autonomy and enhancing their quality of life. This session will explore essential, yet often overlooked, tools to help you meet that obligation: the buildings where residents and team members live and work. Presenters will demonstrate how simple modifications to existing structures or new construction in your skilled nursing, transitional care, assisted living, and memory care settings can prevent falls and improve outcomes for residents and staff. Join this session to pinpoint specific elements of your organization’s built environment that can help you prevent, detect, and protect against falls and their adverse outcomes.

Erica Thrash-Sall

CEO
Horizon House
Seattle, WA, USA
  • 96-G. Body & Soul: Connecting Spirituality, Health, and Wellness

    • Tuesday, November 04, 2025

    8:30 – 9:30 a.m.

    96-G. Body & Soul: Connecting Spirituality, Health, and Wellness

    Spiritual care helps older adults find purpose, increase resilience, build coping mechanisms, and address concerns about suffering and mortality. This session will explore innovative approaches to meeting residents’ increasingly diverse cultural and religious needs. Presenters will discuss activities that nurture spirituality, such as nature outings, organized social interactions, and dedicated spaces for prayer or meditation. They’ll also demonstrate how training staff to provide high-quality spiritual care can positively impact employee morale, job satisfaction, and personal growth. You’ll gain a deeper understanding of the link between spirituality and health, the benefits of integrating residents’ spiritual preferences into their care plans, and the value of making high-quality spiritual care a strategic and mission priority for your organization.

Cynthia Thurlow Cruver

President
3rd3rd Marketing
Vashon, WA, US
  • 63-F. Reaching Out to Solo Agers to Increase Sales and Diversity

    • Monday, November 03, 2025

    4:30 – 5:30 p.m.

    63-F. Reaching Out to Solo Agers to Increase Sales and Diversity

    Senior living communities often face two marketing challenges: filling one-bedroom and studio apartments and increasing diversity within their resident populations. This session will explore how communities can achieve both goals by reaching out to solo agers, including those from diverse cultural backgrounds, the LGBTQ+ community, and other historically underrepresented groups. Presenters will examine the unique needs and aspirations of solo agers while sharing effective marketing strategies designed to attract them to senior living communities. You’ll gain tips for hosting marketing events that showcase smaller residential units that have traditionally remained vacant and acquire insights to help you connect with prospective residents from the Black, Latino, Asian, and LGBTQ+ communities.

Jennifer Thurman

Clinical Utilization Manager
Immanuel
Omaha, NE, US
  • 76-D. Managing Care Transitions Across the Continuum

    • Monday, November 03, 2025

    8:30 – 9:30 a.m.

    76-D. Managing Care Transitions Across the Continuum

    Immanuel, a multi-site senior living provider based in Omaha, NE, operates independent living, assisted living, and memory support communities, in addition to three Programs of All-Inclusive Care for the Elderly (PACE). This session will focus on how the organization developed a unique approach to managing care transitions in its PACE program and then applied that model to all its locations and campuses. Presenters will describe the service gaps that prompted Immanuel to establish the roles of a Care Transition Nurse Manager in its PACE programs and Care Navigator in its communities. You’ll learn how the care transitions initiative was developed and its impact on costs, staff satisfaction, and quality of life for residents and participants.

Mark Timmons

Expert in Lived Experience, Advisory Board Member
Dementia Action Alliance
Boston, MA, USA
  • 92-C. Placing Individuals with Dementia at the Head of the Table

    • Sunday, November 02, 2025

    4:30 – 5:30 p.m.

    92-C. Placing Individuals with Dementia at the Head of the Table

    Have you ever participated in a meeting between a healthcare provider and a person living with dementia or mild cognitive impairment? You may have noticed an unsettling practice. The healthcare professional likely spoke to the caregiver instead of addressing the person with lived experience. This session will offer strategies to ensure that individuals with dementia always sit at the head of the table during discussions about them. Presenters who are living with dementia and mild cognitive impairment will help you understand how they lost, and eventually regained, decision-making authority after a dementia diagnosis. Representatives from the Dementia Action Alliance will offer tips for providing genuine, person-directed care that engages individuals with dementia at every step.