Nicole Fallon

VP, Integrated Services and Managed Care
LeadingAge
Washington, DC
  • 117-A. Federal Policy Updates Across the Continuum

    • Sunday, October 27, 2024

    1:00 – 2:00 p.m.

    117-A. Federal Policy Updates Across the Continuum

    You don’t have to be a “policy wonk” to stay current on federal policy issues. You just need to spend an hour with the LeadingAge Policy Team. During this session, those team members will fill you in on the latest federal policy news for provider types spanning the aging services continuum, including affordable housing, nursing homes, and home and community-based services. LeadingAge policy experts will break down the latest news from the congressional, executive, and judicial branches and share their efforts to advocate for improved and expanded access, funding, and regulatory environments.

  • 127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    127-G. Mismanaged Care: How to Succeed at Medicare Advantage

    Do you spend hours on hold with Medicare Advantage plans trying to get services approved or explaining what services should be covered? Do you repeatedly send hundreds of pages of documentation to a plan, only to have critical information missed and your requests for care denied? Are your Medicare Advantage payments audited and clawed back? Are you entering data in numerous plan portals? If you answered yes to any of these questions, you should attend this session. Presenters will share lessons they learned from skilled nursing facilities and home health agencies about negotiating Medicare Advantage contracts, getting prior authorizations approved, and having claims paid. Learn about the work LeadingAge is doing to ensure that beneficiaries are protected and plans follow the rules.

Elizabeth Fandel

Chief Marketing & Innovation Officer
FellowshipLIFE Inc
Basking Ridge, NJ
  • 80-G. Apply a Community-Centric Approach to Your Communications

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    80-G. Apply a Community-Centric Approach to Your Communications

    FellowshipLIFE, a multisite organization in Basking Ridge, NJ, is changing the narrative about aging services by welcoming its neighbors to use campus facilities and hosting community events for local families and prospective residents. This session will demonstrate how your organization can apply this community-centric approach to your communication activities. Presenters will describe proven, practical steps to help you actively engage with older adults living in your neighborhood and use positive media coverage to attract prospective residents and foster a sense of pride and belonging among current residents and staff. You’ll leave the session with a checklist of action steps that will help ensure that your renewed focus on community engagement is practical and sustainable.

Simone Faulkner-Smith

Director of Human Resources
Cabrini of Westchester
Dobbs Ferry, NY
  • 138-C. Working with a Labor Union to Fill Staffing Gaps

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    138-C. Working with a Labor Union to Fill Staffing Gaps

    When Cabrini of Westchester in Dobbs Ferry, NY, found itself with a severe gap in staffing after COVID-19, its Human Resources team knew it had to “think outside the box” to hire the certified nursing assistants (CNA) it needed to serve a growing resident population. This session will highlight Cabrini’s solution: collaborating with 1199 SEIU, the Service Employees International Union, to plan, implement, and manage a nursing assistant apprentice program. Presenters will describe the program, which offers on-the-job training and pay to apprentices who join the Cabrini team after passing New York State’s nursing assistant competency exam. Learn what it takes to collaborate with a labor union to fill staffing gaps.

Jennifer Feeback

Director Workforce Management & Scheduling
Otterbein SeniorLife
Lebanon, OH
  • 151-K. Reinvent Your Workforce Model through “R” Strategies

    • Wednesday, October 30, 2024

    9:30 – 10:30 a.m.

    151-K. Reinvent Your Workforce Model through “R” Strategies

    If you’re a senior living leader facing workforce challenges and who isn’t? it may be time to employ some “R” strategies in your organization. What are “R” strategies? This session will answer that question by highlighting how Otterbein SeniorLife, a multi-state, multisite organization in Lebanon, OH, used several “R” strategies. For example, the organization RECLAIMED and REINVENTED its workforce strategy and RECONFIGURED its traditional Human Resources model by establishing a dedicated Workforce Department. Otterbein also REDEFINED “talent acquisition” as “workforce development” and REIMAGINED its scheduling techniques, labor models, and data metrics. Let the organization’s workforce management executives show you a new way to strengthen your workforce. Come prepared to share innovative ways in which you have reinvented your workforce strategy.

Derek Fenwick

Vice President, People & Culture
Infinity Rehab
Tualatin, OR
  • 150-J. Reboot Your Organization’s Workforce Culture

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    150-J. Reboot Your Organization’s Workforce Culture

    The aging services workplace changed forever in 2020 when the COVID-19 pandemic wreaked havoc on our organizations and the people we serve. As a result, many pre-COVID organizational processes, structures, and strategies are no longer relevant and must be retooled or replaced. During this session, Human Resources experts will describe the methods they used to reboot their organization’s workforce culture by questioning past assumptions about what impacts that culture, building back effective strategies, and experimenting with new approaches. Hear about their successes and failures and take home actionable strategies for helping your organization attract, engage, and retain excellent team members dedicated to enriching the daily lives and experiences of older adults.

Hersh Fernandes

CEO
Dorvie, Inc
  • 57-C. Become a “Go-To” Resource for Prospective Residents

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    57-C. Become a “Go-To” Resource for Prospective Residents

    Is your life plan community looking to reach an untapped market of younger prospects and retain current wait-list depositors all while generating revenue? Consider following the example of Ingleside, a multisite organization in the nation’s capital. Ingleside partnered with a provider of concierge services to offer current and future residents of its life plan communities a variety of on-demand services from dog walking and grooming to help with downsizing and decluttering. This session will explore Ingleside’s choice to partner with an outside vendor rather than buying or building its concierge program from scratch. Presenters will show you how current and future residents shaped the service menu and how the concierge program helped Ingleside amplify its brand as the “go-to resource” for prospects and their families.

Janine Finck-Boyle

VP, Health Policy & Regulatory Affairs
LeadingAge
Washington, DC
  • 117-A. Federal Policy Updates Across the Continuum

    • Sunday, October 27, 2024

    1:00 – 2:00 p.m.

    117-A. Federal Policy Updates Across the Continuum

    You don’t have to be a “policy wonk” to stay current on federal policy issues. You just need to spend an hour with the LeadingAge Policy Team. During this session, those team members will fill you in on the latest federal policy news for provider types spanning the aging services continuum, including affordable housing, nursing homes, and home and community-based services. LeadingAge policy experts will break down the latest news from the congressional, executive, and judicial branches and share their efforts to advocate for improved and expanded access, funding, and regulatory environments.

  • 130-H. Enhancing Quality of Care in Nursing Homes

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    130-H. Enhancing Quality of Care in Nursing Homes

    The landscape of nursing home regulations is evolving rapidly. This session will provide a comprehensive overview of that evolution. Presenters will share valuable perspectives and practical strategies to help you stay informed about critical policy updates from the Centers for Medicare & Medicaid Services and their implications for nursing home operations and resident well-being. You’ll learn more about the future of nursing home regulations affecting staff training, development initiatives, quality improvement projects, and resident and family engagement efforts. You’ll return home more prepared to develop actionable strategies that foster a culture of continuous improvement in your nursing home. u202f

Donna Finto-Burks

Senior Director of Clinical Care
Abe’s Garden
Nashville, TN
  • 110-G. Boosting Engagement and Reducing Medications in Memory Care

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    110-G. Boosting Engagement and Reducing Medications in Memory Care

    I’m Still Hereu00ae uses research-based, non-pharmacologic approaches to treat the agitation, aggression, apathy, and anxiety that individuals living with dementia often experience. The new approach combines meaningful activities, specialized communication techniques, and an enriched environment to provide engagement, choice, and true purpose regardless of the level of a person’s cognitive challenge. This session will explore how Abe’s Garden Community in Nashville, TN, is implementing the I’m Still Hereu00ae approach. Presenters will use case studies to demonstrate how you can use engagement, in concert with clinical best practices, to decrease the need for medications and improve the quality of life for residents who live in a memory support community.

Rob Fisher

CEO
LifeLoop
Greenwood Village, CO
  • 13-L. Using Technology to Increase Staff Retention

    • Wednesday, October 30, 2024

    11:00 a.m. – 12:00 p.m.

    13-L. Using Technology to Increase Staff Retention

    Senior living communities are currently experiencing an 85% annual staff turnover rate, according to the National Investment Center for Seniors Housing & Care. Why is our field experiencing so much churn? And can technology solutions help reduce it? This session will explore ways to leverage technology to increase staff satisfaction, reduce team member stress, and allow caregivers to spend more time building fulfilling relationships with residents. Presenters will show you how to use technology solutions to cultivate staff communication, reduce the time team members spend completing time-consuming manual processes, and monitor community performance so areas of deficiency get more support. Learn how to use technology to involve your entire team in promoting resident well-being and engagement.

Mary Jane Fitts

Senior Vice President
Greystone
Irving, TX
  • 81-H. Targeted Digital Media: The Secret to Marketing Success

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    81-H. Targeted Digital Media: The Secret to Marketing Success

    John Knox Village, a life plan community in Kansas City, MO, has succeeded in increasing the engagement of prospective residents, optimizing lead quality, increasing sales, and boosting marketing results. During this session, the community’s sales and marketing team will share the secret to its success: advanced technology and targeted digital media. Marketing and financing experts will join the conversation to describe how senior living communities nationwide can use technology tools and digital landscape navigation to generate leads, foster engagement, and guide prospects through the sales cycle. Presenters will also share lessons to help you equip and train your sales team to leverage the power of technology.

Dan Flavin

Vice President, Commercial Insurance Dept
Griffin Owens Insurance Group
Herndon, VA
  • 100-L. What You Can Do About Rising Property Insurance Rates

    • Wednesday, October 30, 2024

    11:00 a.m. – 12:00 p.m.

    100-L. What You Can Do About Rising Property Insurance Rates

    Are you concerned about your affordable housing community’s rising property insurance costs? The session will offer advice on addressing insurance woes head-on by changing how you approach building operations and capital improvements. Experienced insurance professionals and affordable housing providers will educate you about what’s behind current insurance pressures, why the affordable housing field is uniquely affected, and what help may be on the way. Learn how to improve your insurance rates by prioritizing property maintenance and planning significant renovations and system upgrades. Get tips on building better relations with brokers and carriers. Don’t miss this opportunity to learn how to manage, respond to, and predict insurance costs and coverages for your properties.

Jessica Flores-Faisal

Student
Metropolitan State University of Denver
Denver, CO
  • 143-F. Embracing Students as Future Leaders in Aging Services

    • Monday, October 28, 2024

    4:30 – 5:30 p.m.

    143-F. Embracing Students as Future Leaders in Aging Services

    The field of aging services faces a pressing challenge: finding innovative strategies to recruit and retain employees to meet the projected demand of 20 million caregiving positions by 2040. Fresh approaches are essential to tackle this critical need. This session will present a solution that includes actively recruiting from colleges and universities that offer aging services and gerontology programs. Representatives from Metropolitan State University of Denver will demonstrate how to stay ahead of the recruitment curve by creating entry-level job opportunities, volunteer experiences, intergenerational learning moments, and internships to attract college graduates to the field. Attendees will hear from current students, alumni, and faculty and leave with practical strategies for collaborating with educational institutions to address the workforce shortage.