Jenna Kellerman

Senior Director, Workforce
PHI National
Bronx, NY
  • 136-A. Resettlement Agencies: Partners in Workforce Development

    • Sunday, October 27, 2024

    1:00 – 2:00 p.m.

    136-A. Resettlement Agencies: Partners in Workforce Development

    The United Nations High Commissioner for Refugees estimates that there were 108.4 million displaced people and 35.3 million refugees worldwide at the end of 2021. More than 60,000 refugees entered the United States in 2023 alone, and the U.S. Census Bureau estimates that migration will be the primary driver of our nation’s population growth by 2030. This session will explore how providers of aging services can recruit members of growing migrant and refugee populations to fill the millions of direct caregiver openings projected for the coming decade. Presenters will share strategies for hiring and training migrants and refugees by establishing formal partnerships with refugee resettlement agencies. Learn how to prepare your organization for a new, robust pipeline of caregivers.

  • 147-H. Can Providers Tackle the Aging Services Wage Dilemma?

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    147-H. Can Providers Tackle the Aging Services Wage Dilemma?

    Providers of aging services know that low wages make it harder to recruit and retain team members. They have tried to increase wages by applying for COVID-19 relief funds and state grants, reallocating budgets, dipping into reserves, and increasing consumer prices. But they still haven’t succeeded in solving the wage puzzle. What can providers do now? This session will walk you through a root-cause analysis of the wage conundrum and explore policy and practice solutions that could help us provide a living wage for all.

Gates Kellett

Principal
Gates Development Group, LLC
Avondale Estates, GA
  • 98-J. Renewing and Recapitalizing Your Section 8 Property

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    98-J. Renewing and Recapitalizing Your Section 8 Property

    Are you getting the most out of your Section 8 rental subsidy while balancing the ever-growing compliance obligations that come with these contracts? This session will update you on the latest rules and regulations for the Section 8 program and outline critical information about your Section 8 contracts, including their renewal options. Presenters will show you how mark-to-market and other options outlined in Chapter 15 of the Section 8 Renewal Guide can pave the way to significant recapitalizations, allowing you to tackle big capital needs projects and cash out to finance other activities within your mission. You’ll walk away with a greater understanding of how you can benefit from a maximized Section 8 contract.

Dean Kelly

Principal, Architect
Rice Fergus Miller Architecture & Planning
Bremerton, WA
  • 21-H. A Community’s Journey from Master Plan to Implementation

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    21-H. A Community’s Journey from Master Plan to Implementation

    Expanding a life plan community requires a solid master plan that addresses the community’s design, logistics, costs, financing, and management. This session will describe the master planning process undertaken by Emerald Heights, a life plan community in Redmond, WA. Architecture, construction, and finance experts will join the community’s chief executive to discuss the planning timelines they created, financing options they pursued, key strategies they considered, and lessons they learned while bringing their community’s vision to life in the face of substantial challenges. Learn what it takes to look at the big picture while keeping an eye on the details that impact residents and operations.

Anne Kenny

Kendal at Home
Westlake, OH
  • 103-C. Accompanying Families on the Dementia Journey

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    103-C. Accompanying Families on the Dementia Journey

    Being a caregiver for a person with dementia is demanding and requires substantial support. Three-quarters of dementia care partners express concerns about their health, and more than half report experiencing elevated emotional stress. This session will show you how providers of aging services can help. Presenters will introduce you to the KnACu00a9 approach, which provides a framework for care partners to focus and ground their thoughts, attitudes, and actions. A senior living executive and a dementia expert will guide session participants through the KnACu00a9 process so they can help caregivers make decisions, set care goals, and change their environment, mindset, attitudes, knowledge, and emotions. Learn how to help caregivers connect with the person living with dementia, the community, and themselves.

Mark King

Retired President/CEO
Greencroft Communities
Goshen, IN
  • 65-G. Managing Tension Points: Strategic Planning in a Multisite System

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    65-G. Managing Tension Points: Strategic Planning in a Multisite System

    Strategic planning can be a complex undertaking for any aging services organization. But it is even more demanding for multisite and multistate organizations with matrix-based management systems. This session will present a case study of Greencroft Communities in Goshen, IN. This multisite organization developed a 10-year strategic vision to align all its campus teams around the same mission, vision, values, and strategic priorities. Presenters will focus on how a strategic planning process can effectively manage the tension points within matrix-based management systems and how leadership teams can engage and involve cross-disciplinary teams, campus boards, and the system board in balancing the needs and demands of the local campus communities with broader corporate priorities.

Jonathan Kinsey

Senior Tax Credit Allocation Officer
Virginia Housing
Richmond, VA
  • 131-I. How Developers Can Combat Threats to Housing Preservation

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    131-I. How Developers Can Combat Threats to Housing Preservation

    State Housing Finance Agencies (FHA) use Low-Income Housing Tax Credits (LIHTC) to promote the preservation of existing affordable housing and close loopholes that threaten that preservation. Housing developers play an equally important role in protecting and preserving existing affordable housing. This session will give housing providers the tools they need to address the greatest threats to the existing LIHTC housing stock, including qualified contracts and the nonprofit right of first refusal. Presenters will offer specific, actionable solutions that housing providers can implement to combat these threats so they can provide stable housing options to older adults with low incomes well into the future.

Ken Kite

Associate/Senior Project Manager
THW Design
Atlanta, GA
  • 17-D. Navigating the Stormy Waters of a Campus Expansion

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    17-D. Navigating the Stormy Waters of a Campus Expansion

    What happens when an older life plan community campus with a growing need for new housing plans an expansion that involves relocating a stream and adding a detention basin to an adjacent property? During this session, representatives of Covenant Living Communities and Services in Skokie, IL, will describe how they addressed myriad obstacles while still maintaining a quality design. Presenters will offer advice to help you garner support for your project from stakeholders, stay within your budget, obtain additional funding to address delays, and manage a process you don’t fully control. Get an up-close view of the often-turbulent process of seeking approval for a senior living development expansion. Take home advice that could help your next project succeed.

David Knight

VP of Business Services
Transforming Age
Bellevue, WA
  • 58-D. Affiliation: Last Resort or Best Path Forward?

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    58-D. Affiliation: Last Resort or Best Path Forward?

    Affiliation is often seen as a last resort for a troubled senior living community. However, deciding to join with another entity can also represent an organization’s best path to achieving its strategic vision. This session will reframe the concept of affiliation by presenting the story of the Elder Care Alliance (ECA), which chose to pursue an affiliation after undergoing a robust strategic planning process. Presenters will offer a brief overview of the process ECA used to explore whether an affiliation would improve the odds of achieving its vision for success. Take home practical tools for identifying, pursuing, and evaluating potential affiliation partners. Explore key governance issues associated with one of the most significant decisions your board of directors may ever make.

Colleen Knudsen

Media Relations Manager
LeadingAge
Washington, DC
  • 83-J. Perfect Pitch: A Public Relations How-to

    • Wednesday, October 30, 2024

    8:00 – 9:00 a.m.

    83-J. Perfect Pitch: A Public Relations How-to

    Strategic, consistent media engagement can offer aging services organizations a host of benefits. When news outlets tell your story to their audiences, it can raise public awareness of your organization’s brand, help advance your advocacy goals, and publicly celebrate the expertise and accomplishments of your team members. This session will help you achieve media success by executing a thoughtful public relations plan. Presenters will provide insights into the types of stories local media outlets might write about you. You’ll take home tips to help you uncover a wealth of stories in your community and share those stories with the public.

David Koelling

President
Strategic Dining Services
Barrington, IL
  • 93-F. Help Your Dining Leaders Reach Their Full Potential

    • Monday, October 28, 2024

    4:30 – 5:30 p.m.

    93-F. Help Your Dining Leaders Reach Their Full Potential

    We all know that a well-run dining program contributes to the overall success of a senior living community. Studies show that when culinary team members have opportunities to be engaged, recognized, learn, and grow, their job satisfaction increases and positively affects residents’ dining and hospitality experience. That’s why retirement communities are searching for opportunities to help their culinary and service teams reach their full potential. This session will explore the elements contributing to your culinary team’s success, including a commitment to quality, enhanced department leadership skills, and an emphasis on mentoring for long-term growth. You’ll learn the secret to recruiting and retaining high-quality culinary staff while helping your community increase occupancy, resident satisfaction, and dining department efficiencies.

Erin Kolb

CEO
Poydras Home
New Orleans, LA
  • 22-I. Building Small-Home Communities in the City

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    22-I. Building Small-Home Communities in the City

    The aging services sector continues to prove that big is not necessarily better, that private rooms and person-directed care can work in any size setting, and that nursing care can still play a vital role in an organization’s long-term success. This session will tell the story of how Poydras Home added a new, purpose-built nursing, assisted living, and memory care option in the heart of New Orleans that offers a smaller-scale alternative to traditional care settings. Presenters will identify strategies for working with investors, regulators, architects, and community stakeholders when developing a small-home infrastructure. You’ll learn how a 200-year-old organization redefined small-home living to serve an urban community and how you can follow its example.

Hoyle Koontz

Partner
The Vectre
Winston-Salem, NC
  • 78-E. Using Digital Sales Tools to Reach a Middle-Market Audience

    • Monday, October 28, 2024

    3:00 – 4:00 p.m.

    78-E. Using Digital Sales Tools to Reach a Middle-Market Audience

    2Life Communities, a LeadingAge member in Brighton, MA, recognized that serving the middle market was both an opportunity and a moral duty. That’s why the organization developed Opus Newton, a pioneering community designed for older adults who have too much income to qualify for affordable housing yet struggle with housing affordability. This session will explore how Opus Newton used advanced technology to create a seamless sales experience that built credibility and trust with prospective residents who thought a senior living option was out of reach for them. This winning process helped the community meet its sales goals early and realize cost savings of approximately $1 million. Find out how to use digital sales tools to reach a new generation of tech-savvy prospects.