Wendy Scott

Principal, Chief Strategy Officer
Blue Blaze Associates
Newark, DE
  • 39-A. How to Gain Resident Buy-In on Substantive Changes

    • Sunday, October 27, 2024

    1:00 – 2:00 p.m.

    39-A. How to Gain Resident Buy-In on Substantive Changes

    Is your life plan community planning a substantive change that needs buy-in from residents? Then this session is for you. Senior Living experts in operations, strategy, communications and marketing will fill you in on a strategic process that stresses the importance of transparent and frequent communication, education, and resident involvement. Learn the importance of raising awareness and understanding to build resident support when you announce a prospective change and maintain community engagement. Take home evidence-based recommendations and best practices that will prepare you to implement positive and lasting change within your organization.

Cayla Scott Kennedy

Administrator
Lambeth House
New Orleans, LA
  • 27-B. Harnessing the Strength of Leaders from All Generations

    • Sunday, October 27, 2024

    2:30 – 3:30 p.m.

    27-B. Harnessing the Strength of Leaders from All Generations

    The field of aging services is preparing to welcome a new generation of professionals as record numbers of its current leaders get ready to retire. These new leaders will bring a range of perspectives to their leadership roles. This session will help you make the most of these varying perspectives. Panelists will include a baby boomer with 40 years of service, a Gen X executive with over 25 years of experience, and a Millennial/Gen Z administrator. Speakers will explore the impact of generational differences on organizations and the importance of creating environments where these differences can be shared and appreciated. Discover how your organization can shape the future by harnessing the strengths of all generations.

Kristin Shanks

Vice President of Sales
Ingleside
Rockville, MD
  • 57-C. Become a “Go-To” Resource for Prospective Residents

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    57-C. Become a “Go-To” Resource for Prospective Residents

    Is your life plan community looking to reach an untapped market of younger prospects and retain current wait-list depositors all while generating revenue? Consider following the example of Ingleside, a multisite organization in the nation’s capital. Ingleside partnered with a provider of concierge services to offer current and future residents of its life plan communities a variety of on-demand services from dog walking and grooming to help with downsizing and decluttering. This session will explore Ingleside’s choice to partner with an outside vendor rather than buying or building its concierge program from scratch. Presenters will show you how current and future residents shaped the service menu and how the concierge program helped Ingleside amplify its brand as the “go-to resource” for prospects and their families.

  • 96-I. Guiding Residents through the Life Plan Continuum

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    96-I. Guiding Residents through the Life Plan Continuum

    Nonprofit life plan communities provide residents with peace of mind about their physical, emotional, and financial futures. So why do so many life plan community residents choose to age in independent living? This session will feature life plan communities that guide independent living residents through the continuum while valuing their right to decide where they will live. Presenters will review the elements of an Independent Living Transition Strategy featuring a structured resident review process, voluntary health assessments, collaboration with external professionals, and education sessions for prospective and current residents. Learn how to ensure that you can offer current residents the support they need to thrive, welcome new residents, and preserve the long-term sustainability of your care and services.

Joel Shapira

Chief Orchestrator
Beyond Age
Evanston, IL
  • 112-H. Perfect Pair: Connecting Generations Two People at a Time

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    112-H. Perfect Pair: Connecting Generations Two People at a Time

    Recent research shows that a third of older adults report feeling isolated, and more than two-thirds of college students reported feeling “very lonely” over the past year. This session shares the story of a national, student-run organization dedicated to changing those statistics. Leaders of “Perfect Pair” will explain how their program pairs older adults and college students so they can spend quality time together while re-engaging in shared passions and interests. Presenters will describe their extensive catalog of creative programming, which is available to pairs at no cost. Explore two of Perfect Pair’s national initiatives, which offer memory care-specific programming and connect LTBTQ+ older and younger adults. Find out how you can bring this intergenerational program to your community.

Todd Shaw

Vice President of Development
LCS
Des Moines, IA
  • 20-G. Back to School: Planning a Community for Future Consumers

    • Tuesday, October 29, 2024

    8:15 – 9:15 a.m.

    20-G. Back to School: Planning a Community for Future Consumers

    Broadview at Purchase College takes full advantage of its location on a sprawling college campus in upstate New York to offer residents access to myriad learning opportunities. But the life plan community has its own lessons to teach about how to incorporate the needs of tomorrow’s residents into today’s retirement communities. This session will focus on how developers used strategic planning, data analysis, market research, focus groups, and crowdsourcing to design a community that emphasizes intergenerational, life-long learning, and uses amenities and access to Purchase College’s 500-acre campus to enhance resident quality of life for residents from all income levels.

Bruce Shearer

CIO
HealthBridge Technology Solutions
  • 91-D. How to Become a Data-Driven Organization

    • Monday, October 28, 2024

    8:15 – 9:15 a.m.

    91-D. How to Become a Data-Driven Organization

    Your senior living organization is collecting and generating more data than ever before. But are you making the best use of that data? This session will help you recognize the value of your organization’s raw data and how solid data aggregation and reporting strategies can lead to better resident care, improved business operations, and success for your whole team. Presenters will explain how to implement data aggregation and reporting strategies and offer tips for determining your objectives for leveraging data, identifying available data sources, applying data to your organization, and making data a part of its culture. The emerging role of artificial intelligence and machine learning will also be discussed.

Anne Shelley

Director of Professional Development & HH/Hospice Regulatory Relations
LeadingAge Ohio
Columbus, OH
  • 135-L. Are You Ready to Implement New Hospice Program Changes?

    • Wednesday, October 30, 2024

    11:00 a.m. – 12:00 p.m.

    135-L. Are You Ready to Implement New Hospice Program Changes?

    Are you ready to implement changes to the new hospice program so you can avoid audits and survey deficiencies and ensure operational efficiencies? This session can help. Finance, compliance, and operations experts will examine current and future risks associated with reimbursement, audits, and staffing as the Centers for Medicare & Medicaid Services implements the Hospice Outcomes and Patient Evaluation (HOPE) tool. Don’t miss this chance to review critical steps hospices must take to stay ahead of the changes, such as improving workflow efficiencies to avoid difficulties implementing new regulatory requirements.

Rick Shepard

Interim Chair
Covenant Living Communities and Services
Skokie, IL
  • 69-I. Changing Course on the Way to a Successful Affiliation

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    69-I. Changing Course on the Way to a Successful Affiliation

    Think there’s only one path for a struggling senior living system seeking an affiliation with another organization? Think again. During this session, representatives of LeadingAge Gold Partner Ziegler will share the experiences of one organization that changed course in the middle of its search for affiliation so it could reassess and address operational challenges more deeply. Presenters will walk you through the organization’s affiliation process, point out the pivot points that signaled the need for a mid-course correction, and identify strategies that ultimately led to success. Learn the steps the organization took to “right the ship,” including the critical conversations its leaders had with residents and team members.

Deborah Shughart

Chief Financial Officer
Foxdale Village
State College, PA
  • 3-C. How Much Technology Is “Enough” for Your Community?

    • Sunday, October 27, 2024

    4:00 – 5:00 p.m.

    3-C. How Much Technology Is “Enough” for Your Community?

    Most senior living providers understand the importance of technology but don’t know whether their technology infrastructures are adequate to meet long-term needs. This session will introduce you to a process that can help you determine how much technology is “enough.” Presenters will show you how to conduct an in-depth review and analysis of your technology infrastructure by inventorying your current technology systems, cataloging their shortcomings and limitations, and then modifying or adding to those systems to accommodate current and future technology needs. Don’t miss this opportunity to learn how to plan, design, and implement a successful technology infrastructure and gain buy-in from all stakeholders.

Evan Shulman

Director, Division of Nursing Homes Survey and Certification Group
Centers for Medicare and Medicaid Services
Baltimore, MD
  • 130-H. Enhancing Quality of Care in Nursing Homes

    • Tuesday, October 29, 2024

    3:00 – 4:00 p.m.

    130-H. Enhancing Quality of Care in Nursing Homes

    The landscape of nursing home regulations is evolving rapidly. This session will provide a comprehensive overview of that evolution. Presenters will share valuable perspectives and practical strategies to help you stay informed about critical policy updates from the Centers for Medicare & Medicaid Services and their implications for nursing home operations and resident well-being. You’ll learn more about the future of nursing home regulations affecting staff training, development initiatives, quality improvement projects, and resident and family engagement efforts. You’ll return home more prepared to develop actionable strategies that foster a culture of continuous improvement in your nursing home. u202f

JD Shuman

President & CEO Asbury Foundation
Asbury Communities, Inc.
Frederick, MD
  • 60-E. Storytelling: A Bridge to Engage Multi-Generational Donors

    • Monday, October 28, 2024

    3:00 – 4:00 p.m.

    60-E. Storytelling: A Bridge to Engage Multi-Generational Donors

    Nonprofit organizations must adapt to the changing landscape of donor engagement, and storytelling can help. This session will help your organization take a more inclusive approach to developing strong relationships with an increasingly diverse group of donors. A senior living executive and an institutional investment expert will show you how to craft narratives that resonate with individuals of varying backgrounds and ages, from Baby Boomers to Zoomers. Delve into the unique characteristics and preferences of today’s donors and learn how to tell stories that build emotional connections. Discover the power of videos, podcasts, and interactive digital platforms to convey your organization’s mission and impact.

David Siegelman

Senior Vice President of Quality and Corporate Compliance
Hebrew Home at Riverdale – RiverSpring Living
Bronx, NY
  • 10-I. Virtual Reality: Breaking Down Barriers Across the Continuum

    • Tuesday, October 29, 2024

    4:30 – 5:30 p.m.

    10-I. Virtual Reality: Breaking Down Barriers Across the Continuum

    The National Institute on Aging’s THRIVE study demonstrates that virtual reality technology can decrease social isolation, build connections across physical distances, and improve holistic health for older adults. This session will explore the study’s finding that virtual reality technology can enhance quality of life by connecting older adults in senior living communities with family members. Presenters will also highlight two THRIVE pilot programs that use virtual reality technology to connect older adults living at home with their peers in senior living communities. Presenters will explain the potential these pilot programs hold for building relationships across the continuum and re-envisioning senior living sales by encouraging prospective residents to engage with current residents through daily programming.